Granted a Green Card by an Immigration Judge or Board of Immigration Appeals

If an immigration judge granted you permanent residence during immigration court proceedings or you were granted permanent residence by the Board of Immigration Appeals (BIA) and you have not yet received your Green Card, please call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833).

Wait at least 45 days after the judge or BIA decision before calling the Contact Center. This will give us enough time to receive the decision and take steps to provide the evidence of status.

What should I bring if I am scheduled for an appointment with the local office?

You should bring:

• A copy of the final order you received from the immigration judge or the BIA; and
• Identity documents (such as your passport, driver’s license, USCIS-issued Employment Authorization Document, etc.).

What if I still don’t receive my green card after my appointment?

After your appointment at the local office, if you have complied with your post-order instructions [PDF] (PDF, 237.2 KB) , including your biometrics appointment, and you still do not receive your Green Card, call the USCIS Contact Center at 800-375-5283. For people who are deaf, hard of hearing or have a speech disability: TTY 800-767-1833.

You must provide the following when you call or email the USCIS Contact Center:

• Your name;
• Your Alien Number;
• Your date of birth;
• Your address;
• The date of your order from the immigration judge or the BIA;
• The specific type of relief granted (for example, adjustment of status, cancellation of removal)
• Whether your order is final (if you or your representative know);
• If applicable, the USCIS local or district office where you had your appointment;
• The date of your appointment with a USCIS application support center; and
• Any other relevant information about your request for documentation.

We need all this information so that we may respond to your request.